Terms of Service
Overview
This website is operated by NinjaSalary Financial Services Private Limited. Throughout the site, the terms "we", "us" and "our" refer to NinjaSalary Financial Services Private Limited. NinjaSalary Financial Services Private Limited offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Pricing Policy
MySivi application provides MySivi Pro plan which provides access to premium features. The users can see the MySivi Pro plans in the application and choose their plan to avail of premium services and buy it from the app directly.
For more details about pricing please check the app via links provided on the MySivi website home page.
Refund and Cancellations Policy
At MySivi, we are dedicated to delivering a high-quality English-speaking practice experience for our users. This policy details the terms and conditions for cancellations and refunds related to our MySivi app subscription service.
Subscription Cancellation Policy:
Once a Pro subscription is purchased (if not through the App Store or Play Store), it is non-cancellable, and no refunds will be provided for any unused portion of the subscription. The subscription will automatically expire at the end of the subscription period.
Refund Policy:
We do not provide refunds for the MySivi Pro subscription service. Once a subscription has been purchased, it is non-refundable for any reason, including, but not limited to, technical issues or unavailability of co-learners.
Co-Learner Availability:
We strive to connect users with co-learners for calling practice based on the selected filters; however, we cannot guarantee the availability of co-learners as it depends on their availability. If any technical issues are experienced by the user, the subscription period will be extended for the number of days it takes to resolve the issue. Refunds are not provided once a Pro plan is purchased.
Exceptions:
If you believe there was an error with your subscription or a billing discrepancy, please contact our customer support team immediately. We will investigate the matter and work to resolve it promptly. In cases where technical issues on our side affect your subscription, we will extend your subscription duration accordingly.
Changes to the Policy:
MySivi reserves the right to modify or amend this policy at any time without prior notice. We encourage you to review this policy regularly to stay informed of any changes.
By using the MySivi app, you agree to adhere to these policies. For any questions or concerns, please contact our customer support team for assistance.
Contact Us
If you have any questions or suggestions about our Terms of Service, do not hesitate to contact us. Please contact us at +91 82500 66511 or mail us at contact@mysivi.ai The address for the company is D.B.NAGAR, DE/3, ANANDA NIVAS, V.I.P ROAD, New Town, North Twenty Four Parganas, West Bengal, 700059
Currently, the team operates remotely and the main office will be in Bangalore in the future.